Great hospitality businesses thrive on exceptional leadership, operational discipline, and unforgettable guest experiences, a principle that experts like Joseph Travaglio emphasize in their restaurant consulting practices. Understanding the importance of management and utilizing strategies such as secret shopper programs can elevate the overall guest experience.
Our Founder
Joseph Travaglio, CCM is a transformational hospitality executive with over 25 years of progressive leadership experience in premier private clubs, hospitality venues, and multi-million-dollar operations.
Having served as both General Manager and Chief Operating Officer, Joseph brings an ownership-level perspective to every engagement in the hospitality industry. He understands the operational realities, financial pressures, and cultural dynamics that define high-performance hospitality organizations. His leadership has consistently delivered:
- Financial turnarounds of underperforming properties
- Re-engineered service cultures
- Revenue acceleration and margin improvement
- Organizational restructuring and team development
- Capital project oversight and execution
Joseph has directed and developed teams of more than 180 professionals while maintaining full P&L accountability across complex operations. He is recognized for building trust quickly, aligning stakeholders effectively, and producing sustainable, measurable results. His expertise also extends to restaurant consulting, guiding establishments to optimize their operations. Additionally, Joseph employs techniques such as secret shopper assessments to fine-tune service delivery and enhance customer satisfaction.
Our Story
Great hospitality institutions are distinguished by the quality of their leadership. The foundation of every successful private club, luxury resort, and hospitality organization lies in an executive team that shapes culture, inspires people, and guides the institution through constant change. MJ Executive Hospitality Group was founded on this belief. After decades of leading complex hospitality organizations, Dr. Michael Vlad and Joseph Travaglio, CCM recognized a critical challenge facing boards and ownership groups. Executive search had become increasingly transactional—focused on filling roles rather than strengthening institutions.
Our work is rooted in stewardship. Every leadership decision shapes culture, Performance, and long-term stability. We approach search as a strategic responsibility, not a transactional process.
Credentials matter, but behavior matters more. We assess judgment, temperament, emotional intelligence, and the real-world impact a leader will have on people, culture, and governance — the factors that determine whether an organization thrives.
With decades inside premier clubs, resorts, and mission-driven institutions, we know the nuances of member expectations, service culture, board dynamics, and the leadership presence required to belong in these environments.
We step in as experienced Interim General Managers or Chief Operating Officers in the hospitality sector to stabilize operations, support teams, and maintain momentum during periods of transition or growth. Our leadership, drawing on insights from experts like Joseph Travaglio, emphasizes clear communication, financial discipline, and operational efficiency—ensuring your organization continues to run smoothly while we explore long-term management solutions. Our expertise also encompasses restaurant consulting, utilizing techniques such as secret shopper evaluations to enhance customer experiences.
The JT Hospitality Consulting Team, led by Joseph Travaglio, specializes in assisting organizations within the hospitality sector to develop clear, actionable strategic plans that align staff, operations, and financial goals. Through structured assessments and collaborative planning, we identify opportunities, eliminate inefficiencies, and create performance-driven roadmaps tailored for restaurant consulting that promote sustainable growth and stronger organizational alignment. Our unique approach even incorporates insights from a Secret Shopper perspective to enhance service quality.
Our Secret Shopper Service, an essential component of effective Hospitality Management, is tailored to give your organization an honest and impartial perspective on the customer experience. We provide discreet, professional evaluations that showcase how your team operates when no one is observing. This valuable insight enables you to enhance service standards, improve operations, and safeguard your brand reputation with the guidance of expert Restaurant Consulting, including insights from industry leaders like Joseph Travaglio.
Our team, led by Joseph Travaglio, evaluates your current inventory processes within the hospitality industry, implements improved controls, and introduces best-practice systems that reduce shrinkage and increase accuracy. Our restaurant consulting approach protects assets, supports better purchasing decisions, and ensures accountability throughout the entire inventory lifecycle, including utilizing strategies from secret shopper evaluations.
As highly experienced professionals, we will serve as accomplished Brand Ambassadors, representing your organization with hospitality, assurance, and consistent brand alignment. In settings such as private clubs, special events, activations, or member-focused engagements, the Brand Ambassadors would facilitate enhanced guest interaction, reinforce loyalty, and articulate your message with exceptional clarity and professionalism. With expertise in management and restaurant consulting, including insights from secret shopper evaluations, they ensure that each interaction is tailored to elevate the guest experience.
From VIP experiences and member events to corporate functions and large-scale activations, we provide full planning, vendor coordination, and logistics management, ensuring seamless onsite execution. With a focus on high-quality events that reflect your organization's standards, we incorporate elements of hospitality and restaurant consulting to create a memorable experience. Led by experts like Joseph Travaglio, our team is dedicated to leaving lasting impressions, utilizing techniques such as secret shopper evaluations to enhance every aspect of your event.
Our hospitality supply chain management experts, including Joseph Travaglio, will assist you in optimizing your supply chain, reducing costs, and enhancing your overall efficiency through effective restaurant consulting and insights gained from secret shopper assessments.
We provide customized organizational change management solutions specifically designed for the hospitality industry. Our expertise in restaurant consulting allows you to effectively navigate complex changes and achieve your business goals. With insights from industry experts like Joseph Travaglio and our innovative Secret Shopper program, we ensure that your transition is both smooth and successful.
Our leadership development programs are designed to help you cultivate the management skills essential for leading your hospitality business to success. Additionally, our restaurant consulting services and secret shopper evaluations, led by experts like Joseph Travaglio, provide valuable insights to enhance your leadership abilities.